Four years ago, Esurance began to offer a service for car repairs called RepairView that has been growing in popularity and fame even since. If you are not aware of this revolutionary concept for car damage repairs, then this is a process that you should learn more about. The responses to Esurance’s RepairView have been almost entirely positive.
First you must understand what this RepairView service provides. If you have an auto claim with Esurance and send your car out to be repaired at one of their over one thousand E-star repair shops around the country, then you can watch your car being repaired. For the first time, you can now keep an eye on all of the repair work that is being done to your vehicle. You are able to use either a computer, laptop, or smartphone to do this. You also have the ability to share pictures of this repair work with your friends on Facebook and to keep them for posterity.
Posting the pictures of your car repair to Facebook is easy with this technology. All that you have to do is to log on from your RepairView site to your Facebook page. The repair pictures will post to your Facebook Wall all by themselves. Esurance takes credit for becoming the very first car insurance company to combine the car repair monitoring technology with the always popular Facebook platform.
One of the advantages of this technology is that you can access it through your smart phone and not just a computer. RepairView works on Esurance Mobile, a completely free application for Windows Phone 7, Android, and iPhone units. Even if you happen to have a different smartphone, you can still gain access to RepairView using the Esurance Mobile site.
There are many reasons why you should think seriously about working with RepairView for your next car repairs. This service continues to grow in popularity when compared to traditional car repair service. RepairView customers consistently report a better experience with their claims process. The Esurance RepairView customers gave their experience with claims a nine points higher score than those who did not use RepairView in the first three months of 2011. Your car repair pictures also get more views with this service. In fact, your pictures are viewed seven times more often on Facebook when you work with this new integration that RepairView provides.
This technology also helps to keep Esurance claims service costs down. They do not have to send live agents physically over to the repair shops anymore. Instead, they can monitor the repair work that is being done from a distance, which the repair shops also prefer.
Nothing in life is perfect, although this RepairView comes pretty close to it. The downsides are that the Esurance certified repair shops now check emails through this system instead of answering your phone calls. This means that you can not obtain instantaneous status updates on your vehicle repairs anymore beyond what you are watching them do live. Now, the mechanics will respond to your emails instead of your phone calls, and they can do this when it best suits them. The advantage to this is that the mechanic will be able to respond to your inquiries when his thoughts are collected instead of when you have caught him in the middle of a repair job.
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